Last updated: July 2026

This Privacy Policy explains how Brik Oven Pvt Ltd ("Brik Oven", "we", "us", "our") collects, uses, shares, and protects your personal information when you visit our website or outlets, place an order, join our loyalty programme, or interact with us through any channel, including SMS, WhatsApp, email, and RCS (Rich Communication Services) messaging.

By using our website, app, outlets, or any of our communication channels, you agree to the practices described in this Policy.

1. Information We Collect

We may collect the following categories of information:

Contact details: name, phone number, email address, delivery address
Order information: items ordered, order value, order history, payment method (not full card details), outlet visited
Loyalty & CRM data: enrolment details, reward points, offer redemptions, communication preferences (collected and managed via our CRM partner, Xeno)
Communication data: messages you send us or responses to our campaigns via SMS, WhatsApp, RCS, email, or in-app chat
Technical data: device type, IP address, and website usage data (via cookies/analytics, where applicable)
Aggregator data: when you order via Swiggy, Zomato, EazyDiner, Dineout, District, or similar partners, limited order and contact information is shared with us by these platforms

We do not collect sensitive personal information such as financial account numbers, government ID numbers, or health data, unless you provide it to us voluntarily for a specific purpose (e.g. a corporate order requiring GST details).

2. How We Use Your Information

We use your information to:

Process and fulfil your orders, reservations, and requests
Enrol and manage your participation in our loyalty programme
Send you order updates, offers, and marketing communications via SMS, WhatsApp, RCS, email, or push notification
Personalise offers and recommendations based on your order history
Improve our menu, service, and outlet experience
Respond to feedback, queries, or complaints
Meet legal, tax, and regulatory requirements

3. Marketing Communications & RCS Messaging

We may send you promotional messages, offers, and updates through RCS, SMS, WhatsApp, or email using our CRM platform, Xeno, and messaging channels including Google's RCS Business Messaging.

We only send you marketing messages if you have opted in (e.g. by sharing your number at checkout, joining our loyalty programme, or signing up on our website).
You can opt out at any time by replying "STOP" (or the equivalent keyword shown in the message), using the unsubscribe link in emails, or contacting us at theteam@brikoven.com. Opting out of marketing messages does not affect transactional messages (e.g. order confirmations).
Message frequency will vary based on ongoing offers and your engagement with our loyalty programme.

4. Sharing Your Information

We do not sell your personal information. We share information only with:

Service providers who process data on our behalf, including our CRM/marketing platform (Xeno), messaging providers (including Google, for RCS delivery), payment gateways, and IT service providers — all under confidentiality and data-processing obligations
Delivery and aggregator partners (Swiggy, Zomato, ReserveGo, EazyDiner, Dineout, District, etc.) to the extent necessary to fulfil an order or booking made through their platform
Legal and regulatory authorities, where required by law, court order, or to protect our legal rights

5. Data Storage & Security

We use reasonable technical and organisational measures to protect your information from unauthorised access, loss, or misuse. Your data is stored with our service providers (including Xeno) on secure servers. While we take reasonable precautions, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to fulfil the purposes described in this Policy, maintain our loyalty programme, and comply with legal and tax obligations. You may request deletion of your data at any time, subject to legal record-keeping requirements.

7. Your Rights

You have the right to:

Access the personal information we hold about you
Correct inaccurate or incomplete information
Withdraw consent for marketing communications at any time
Request deletion of your personal information, subject to applicable law

To exercise any of these rights, contact us at theteam@brikoven.com.

8. Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children.

9. Cookies (Website)

Our website may use cookies and similar technologies to improve your browsing experience and analyse site traffic. You can control cookie preferences through your browser settings.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last updated" date. Continued use of our services after changes constitutes acceptance of the updated Policy.

11. Grievance Officer

In accordance with the Information Technology Act, 2000 and rules made thereunder, the contact details of the Grievance Officer are:

Name: Anirudh Designation: Grievance Officer, Brik Oven Pvt Ltd Email: theteam@brikoven.com Address: 2nd Floor, 872/A, 80 Feet Rd, HAL 2nd Stage, New Thippasandra, Bengaluru, Karnataka 560075

12. Contact Us

For any questions about this Privacy Policy or how we handle your data, contact us at:

Brik Oven Pvt Ltd 2nd Floor, 872/A, 80 Feet Rd, HAL 2nd Stage, New Thippasandra, Bengaluru, Karnataka 560075 theteam@brikoven.com

This Policy is governed by the laws of India, and courts in Bangalore, Karnataka shall have exclusive jurisdiction over any disputes arising from it.